Watch Repairs & Services
SWICO Watch Service Centre is the Approved UK Service Centre for Hourtime.
Please do contact them directly for all the below related issues:
• Battery Replacement
• Replacement Strap or Bracelet
MAINTENANCE AND CARE
Like any finely crafted mechanism, your watch requires periodic maintenance to ensure optimum performance. Maintenance includes disassembly, cleaning, replacement of parts as needed, reassembly and lubrication of the movement. A maintenance interval of 2 years is recommended, in addition to any required battery replacement.
Dust can enter a watch if the case, crystal or crown is not intact. A small particle is enough to stop the movement. Have your watch repaired promptly if the crystal becomes loose, chipped or cracked, or if there is damage to the case or crown.
The exposure of a timepiece to strong magnetic fields will affect its time-keeping, and may cause it to stop. A quartz watch should resume working with its original accuracy when removed from the magnetic field; a mechanical timepiece may require demagnetization before it will operate again.
GALVANIC GOLD-PLATED, ION-PLATED AND PVD-FINISHED WATCHES
All scratches and knocks will eventually damage plating. Once damaged, day to day wear, perspiration and perfume will erode the plating.
Most watches are water resistant to 30 meters (3 bar/3ATM/99 feet); certain models are water resistant to even greater pressures/depths, as marked on the dial or case-back.
If the water resistance limit is not marked on your watch, do not subject it to a pressure/depth greater than 3 bar (3 ATM/30 meters/99 feet), or your watch could be damaged and your warranty will be voided.
Do not operate the watch crown, push-buttons on a chronograph model, or any other pushers/buttons when the timepiece is wet or under water.
The watch brand will not be responsible for any damage caused by or related to leakage originating from improper handling or damage to the case, crown, gaskets or crystal.
To maintain water resistance, yearly maintenance is required. The gaskets and crown which seal the case are subject to wear and deterioration under normal use. These parts should be inspected and replaced as needed each time the watch is opened for service, including battery changes.
The authorised service centre will automatically retest your watch for water resistance as a routine step in all service orders.
Avoid contact with perfumes, spirits or petroleum products as these may damage seals, straps or case/bracelet.
If your watch is equipped with a screw-down crown or pushers, be sure to screw it/them back down into the case after every operation.
Water resistance applies only to the watch case; some watch straps should not be worn under water or subjected to wet conditions. Please see Strap Care below.
Avoid exposing your watch to sudden and excessive temperature variations.
Do not drop your watch or bang it against a hard surface. Water resistance must be rechecked after every violent shock.
Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.
While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.
Leather straps should be kept dry. Exposure to water may cause a leather watch strap to become brittle and eventually break. To preserve the finish of the leather, contact with perfumes should be avoided. Following exposure to chlorinated or salt water, gently damp wipe your leather strap with fresh water, and air dry.
Use warm water and a neutral pH soap applied to a soft cloth to gently clean a rubber strap; then wipe with a second clean cloth dipped in warm water, or rinse carefully under warm running water. Contact with acetone and ethyl alcohol should be avoided.
A natural gum rubber or “rubber cement pick-up” (found in art supply stores) may be used to remove most surface stains from a white leather strap or white silicone bracelet. Simply rub the natural gum gently across the soiled area until the strap/bracelet is clean. You can also use white cleansing milk for everyday maintenance.
For stains that have penetrated the surface of a white strap or bracelet, organic solvents like Zymol liquid leather cleaner or Columbus gel super cleaner, a de-inking roller (ethyl alcohol and propylene ink remover) or an ethyl alcohol-based solution such as Purell hand sanitizer (62% ethyl alcohol) may be used. Wipe soiled area with a soft wet cloth. Then dampen a cotton ball or soft clean white cloth with the cleansing solution and rub soiled area gently. Repeat 2 to 3 times until stain disappears. Please test for colour fastness on inside surface before applying any solution. For best results, treat all stains/soil promptly.
Your watch straps are not covered by the brands watch warranty.
Bracelets should be regularly cleaned in warm soapy water to keep them in good condition, avoiding the build-up of grime which clogs and restricts the links. Once damaged, day to day wear, perspiration and perfume will erode the plating.
A quartz timepiece has a 1.55 Volt silver-oxide battery that is specially designed for watches. It will last approximately 12 – 18 months under normal use.
Note: Frequent use of special functions, like the stopwatch timer on chronograph models, may shorten battery life.
End-of-life feature: The seconds hand on many models will start to move haltingly in 4-second increments when the battery is almost exhausted, signalling the need to have it replaced. Battery replacement: It is important to use only the replacement battery recommended by SWICO. Take or send your watch brands Authorized Service Centre to have battery changed – your old battery will be disposed of/recycled properly. Do not attempt to change the battery yourself.